If you would like a super-quick answer to your question, rather than waiting to get a response from the team, please look through our Meet Your Sweet Help Section!
As we constantly add in the most frequently asked questions, the vast majority of common questions and their answers will be right here! Please be aware that if you do submit a question, it may take 24 - 48 hours for us to get back to you.
Use the help menu below to find answers to common questions about the Meet Your Sweet product range. If you can't find the answer to your question below, please contact our support team using the contact form below, including as much information as you can to help us solve your issue in a timely manner.
Your login details have also been automatically emailed to you in your members welcome letter. Please check that the email isn't spam blocked or in your junk mail folder. When you do find it, add the email address to your 'safe senders' list!
Be sure to select the correct product and gender for the product you purchased in the drop-down menu!
I can't login to the members area.
Check that you're attempting to login to the correct members area. Did you sign up for the package for women, or the package for men? Did you select the correct option in the 'Product' drop-down menu?
Cookies: Our login system uses cookies, ensure you have allowed cookies to be set on your computer.
Correct Email? If you entered a different email address on the order page than the one you use to login to PayPal, check you're using the email address you originally entered, not your PayPal email.
Password: Are you sure you're entering the correct password? If you're not 100% sure, click the 'forgot password' button in the members login page to have your password emailed to you.
Finally, if you've double-checked all of the above and still can't login, get in touch with us using the contact form and we'll have a look at what's going on.
When I click to download the members resources, I get an error.
If you cannot download the resources, simply login to your account and click the 'alternative download page' link at the top of your download page. If you are still having issues, contact us to see if we can help figure something out.
Please Add
to your 'safe senders' or email contact list. If you do not, you may not receive our response.
We appreciate all customer feedback, questions, and comments. A member of the Meet Your Sweet Team will get back to you within 2 working days.
If you are having issues logging in or accessing the members resources, please double check you're entering the correct login details at the members login page.
